Cancellation

At Elara925, we strive to ensure your satisfaction with every purchase. If for any reason you are not fully satisfied with your order, we offer a straightforward returns and refund policy. Please read the following terms and conditions carefully

1. General Return Policy

Eligibility for Returns: Returns are accepted within 7 days from the date of delivery. After this period, we unfortunately cannot offer a refund or exchange.
Condition of Items: The product must be unused, unopened, and in the same condition that you received it, with all original packaging, manuals, and accessories intact.
Non-returnable Items: Some products may not be eligible for return due to hygiene or safety reasons, including items that have been installed or used.

2. How to Return an Item To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at support@Elara925.com within 3 days of receiving your order. Provide your order number and reason for return.
Return Authorization: Upon receiving your request, we will provide you with return instructions and an RMA (Return Merchandise Authorization) number.
Return Shipping: You will be responsible for the shipping costs associated with returning the item, unless the return is due to our error (e.g., damaged or incorrect items).
Packaging: Please ensure the item is securely packaged to prevent damage during return shipping. We recommend using a trackable shipping service for your return to ensure it reaches us safely.

3. Refunds

Refund Process: Once we receive your returned item and confirm it meets our return policy requirements, we will process your refund. Refunds will be issued to the original payment method within 7 to 10 business days.
Non-refundable Items: Shipping and handling fees are non-refundable, except in the case of a defective or incorrect item.

4. Exchanges If you would like to exchange an item for a different model, size, or color, please follow the return process to return the original item and place a new order for the replacement item. Exchanges are not processed directly; instead, a return is issued, followed by a new purchase.

Exchange products will be delivered in 7 to 10 working days.

5. Defective or Damaged Items If you receive a defective or damaged item, we apologize for the inconvenience. Please contact our customer support team within 3 days of receiving the product, providing:

Your order number
A description of the issue
Photos of the damaged or defective item (if applicable)
We will arrange for a return or replacement at no additional cost to you

6. Late or Missing Refunds If you haven’t received your refund after 7 to 10 business days, please:

Check your bank or credit card statement to verify the refund was processed
Contact your payment provider, as there may be some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@elara925.com

7. Cancellations

Before Shipment: If you wish to cancel your order before it has shipped, please contact us as soon as possible. We will process the cancellation and issue a full refund.
After Shipment: If the order has already been shipped, you will need to follow the return procedure outlined above.

8. Contact Us For questions regarding returns, exchanges, or refunds, please contact our customer service team at: support@Elara925.com

We are committed to ensuring that your experience with Elara925 is a positive one. If you have any issues with your order, please reach out, and we’ll be happy to assist you.